Where do your products come from?

All our products are handcrafted by talented Moroccan artisans using traditional techniques. Each piece is unique and tells a story of authentic craftsmanship.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping fees and delivery times are calculated automatically at checkout based on your location.

How long does delivery take?

  • Morocco: 2–5 business days
  • Europe: 5–8 business days
  • North America: 7–12 business days
  • Rest of the world: 10–15 business days
    Note: Delivery times may vary depending on customs processing in your country.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment in real-time.

What payment methods do you accept?

We accept:

  • Credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Secure payments via Stripe

Are your products truly handmade?

Yes! Every item on JIHATONA is handmade using traditional methods. Minor variations in color, size, or design are part of the beauty and uniqueness of each piece

Can I return or exchange an item?

Yes. You have 14 days from the date of receipt to request a return. Returned items must be unused, in their original condition, and in their original packaging. Return shipping costs are the customer’s responsibility unless the item is defective.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us within 48 hours at support@jihatona.com with photos of the product. We will arrange a replacement or a full refund

Do you accept custom orders?

Depending on the product, yes! Please contact us at support@jihatona.com with your custom request, and we will check if it is possible with the artisan.

Can I modify or cancel my order after it has been placed?Toggle title

If your order has not yet been shipped, we will do our best to modify or cancel it. Please contact us as soon as possible after placing your order.

How does my purchase support artisans?

Every purchase helps support Moroccan artisans and their families by giving them a stable income and helping to preserve traditional craftsmanship for future generations.

How do I choose the right size or dimensions for a product?

Each product page includes detailed dimensions. If you are unsure, feel free to contact our customer service team for personalized advice

Are your products eco-friendly?

Yes. We prioritize natural materials, sustainable production methods, and environmentally friendly practices whenever possible.

Can I offer a JIHATONA product as a gift?

Absolutely! During checkout, you can select the “Gift Wrapping” option and include a personalized message.

Do you have a physical store?

Currently, we operate exclusively online to keep our prices fair and to maximize our direct support to artisans. However, stay tuned for future pop-up events!